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Questions and Answers

Preventing Violence in the Home

Bank of New Zealand
Handle with Care

Preventing Violence in the Home

1. What is Preventing Violence in the Home?
Preventing Violence in the Home does just that. PVH is a national organisation based in Auckland. They are the largest organisation in NZ with a focus on keeping people safe from domestic violence in their homes.

2. When was the agency established?
Preventing Violence in the Home was established in 1990 with the primary function of running a crisis telephone service for the Auckland region. Over the last five years the agency has grown and now offers a national help line, 24/7 rapid response service, Child Crisis Team and a range of education and training programmes.

3. What are the services that Preventing Violence in Home provides?
They provide a number of unique services including:

  • A national help line for anyone needing advice or information about domestic violence.
  • The country’s only Child Crisis Team which provides rapid response to children traumatised by violence they have witnessed at home.
  • A 24/7 referral line that responds to every domestic violence incident reported by the Auckland City Police and Auckland District Health Board.
  • They are also the leading providers of violence prevention education and training programmes to individuals, families, communities, companies, and Government and non-Government agencies.

4. What area does the agency cover?
Preventing Violence in the Home is a national organisation based in Auckland. Nationwide services include the national helpline, training and education programmes. In Auckland Preventing Violence in the Home operates the 24/7 Telephone Crisis Line, Rapid Response Callout Service and the Child Crisis Team.

5. How many calls does the National Helpline receive each year?
Last year the National Helpline received 5,500 crisis calls. Those calling outside the Auckland region are put in touch with local services by Preventing Violence in the Home, if necessary. Inside the Auckland region, Preventing Violence in the Home provides rapid response teams who assist in providing and facilitating appropriate services.

6. How many calls does the agency respond to each week?
Auckland City Police and the Auckland District Health Board refers every domestic violence case reported to them to Preventing Violence in the Home. Last year Preventing Violence in the Home received 100 referrals a week from the Auckland City Police alone. All arrests result in the agency immediately dispatching its Rapid Response Callout Teams to support victims.

7. How many families did the agency help last year?
More than 6,000 families were helped by Preventing Violence in the Home last year.

8. How big is Preventing Violence in the Home?
Preventing Violence in the Home is now New Zealand’s largest family prevention agency both in terms of its size and the range of services it provides. The agency has 25 full time staff and 60 volunteers.

9. How does Preventing Violence in the Home work with Government agencies in this area?
Preventing Violence in the Home works at both national and local level with Government agencies and key departments on policy and working at the coal face. A major focus for the agency is to ensure better coordination and information sharing between agencies and departments so that families in crisis don’t slip through the cracks. Preventing Violence in the Home facilitates the SAFTINET forum, which coordinates the services of other agencies in related areas. Members include: CYFS, NZ Police, Community Probation, Refuges, women’s & children’s support programmes and the Courts.

10. How is Preventing Violence in the Home funded?
65% of the agency’s funds come from Government contracts. The agency works hard to make up the other third through fundraising and donations.

11. How does this agency differ from others working in this difficult field?
Preventing Violence in the Home does just that. It works with families in their homes to keep them safe from domestic violence and has developed innovative services like the Child Crisis Team. Its unique work and the services it has developed now see it recognised by Government agencies like the NZ Police and Ministry of Health as breaking new ground and a critical part of the communities overall response to violence.

12. Why is Preventing Violence in the Home raising funds through Bank of New Zealand Get Organised Auckland?
In this difficult field of work demand for the agency’s services far exceeds the funding the agency currently receives. For example, it costs the agency $1,000 per family for the Child Crisis Team’s support. To date the agency hasn’t had the funding to support all the children in the Auckland region in need of this service, a goal for the agency is to be able to do this.

13. How much money is the agency hoping to raise from Bank of New Zealand Get Organised Auckland?
The agency is hoping to raise $500,000 from the event which will provide a 28% increase in funding.

14. What will the money raised be spent on?
90% of the money raised will be spilt between the agency’s national helpline and the Child Crisis Team to expand these services. The remaining 10% will be used to educate New Zealanders about the need for zero tolerance to violence by promoting the ‘Handle with Care’ message.

15. What happens if that target isn’t reached?
$500,000 is the ultimate target based on the amount raised through the New York event. Whatever the final amount raised in Auckland the total will be divided in the same way across the same services.

Bank of New Zealand Get Organised Auckland

1. What is Bank of New Zealand Get Organised Auckland?
Bank of New Zealand Get Organised Auckland is one of New Zealand’s most ambitious fundraising events that will see Auckland hosting the country’s biggest garage sale in November.

2. Where did the idea come from?
In 2004, Sarah Jessica Parker headed ‘Get Organised New York’ which filled a huge area in Central Park. Bank of New Zealand Get Organised Auckland is based on that hugely successful event.

3. How does Auckland get involved in the event?
Bank of New Zealand Get Organised Auckland is asking Aucklanders to declutter their homes, offices and businesses to donate items to the November garage sale. Collection points will be set up around the region in September for donations to be dropped off.

4. Where do the donations go?
A giant warehouse has been donated to house all of the items donated. Prior to the November event all the items will be sorted and priced before being trucked to the ASB Showgrounds.

5. What kind of items will be on sale?
November’s garage sale will be held in pavilions 1 & 2 at the ASB Showgrounds. These will be set out like a department store with sections such as designer clothing, furniture, books, homeware and sports equipment. A big draw card for eager shoppers will be a chance to pick up celebrity items in the sale.

6. How do New Zealanders in the rest of the country get involved?
It’s hoped that the event in November will attract shoppers from all over New Zealand. The event website will allow everyone to view the hottest and most unique treasures that will be up for sale. A key reason for the event is also to remind New Zealanders about the need to stop domestic violence through promoting the ‘Handle with Care’ message.

7. Will this be an annual event?
If the Bank of New Zealand Get Organised Auckland event is successful it may become a national event. It would be great to see other towns and cities joining Auckland each year to host a similar event on the same weekend in their own area.

8. How long has it taken to plan the event?
The size and scale of this event has seen organisers working since last October to bring this event to Auckland.

9. Who are the event sponsors?
The Bank of New Zealand is the event’s principal sponsor. Barfoot & Thompson and Trelise Cooper are supporting sponsors.

10. How much has it cost to hold the event?
The event has received incredible support from Auckland businesses and volunteers who have donated more than $1 million worth of goods, services and time to the organisation and hosting of the event. The event would not be possible without this fantastic support.

Handle with Care

1. What is Handle with Care?
Handle with Care is Preventing Violence in the Home's unique fundraising brand that aims to change New Zealanders' beliefs and behaviours about caring. The first Handle with Care initiative in 2005 saw leading designer Trelise Cooper team up with EziBuy to create and sell a range of sleepwear.

2. What does it mean?
Handle with Care is a positive way of reminding New Zealanders about the way we should all be treating each other and the right every New Zealander has to live in a safe and loving home.

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